Comments for Harp Light Homes SE Wisconsin Real Estate - Milwaukee, Franklin, Greendale, Greenfield, Oak Creek, Muskego, New Berlin http://www.harplighthomes.com Thu, 18 Jun 2009 00:54:00 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on About by Pete Shulski (The Home Depot-Franklin,WI) http://www.harplighthomes.com/about-2/comment-page-1/#comment-1978 Pete Shulski (The Home Depot-Franklin,WI) Thu, 18 Jun 2009 00:54:00 +0000 http://troy.aronscode.com/?page_id=2#comment-1978 As in person, this "About" section is informative, descriptive, and easily understood by the professional as well as the non-professional. He exemplifies his passion for the industry by his continueing educational and life experiences noted herein. I wish him the best of success, for the knowledge gained from him by any client would better themselves and help them achieve success by making educated decisions. As in person, this “About” section is informative, descriptive, and easily understood by the professional as well as the non-professional. He exemplifies his passion for the industry by his continueing educational and life experiences noted herein. I wish him the best of success, for the knowledge gained from him by any client would better themselves and help them achieve success by making educated decisions.

]]> Comment on Cold Stone Creamery Disappoints Yet Again! by admin http://www.harplighthomes.com/2009/06/coldstonecreamery/comment-page-1/#comment-1789 admin Mon, 08 Jun 2009 16:42:22 +0000 http://www.harplighthomes.com/?p=963#comment-1789 Keith- Thanks for your response. I understand your answers and my purpose was not to attack you or your company. My only purpose was to share with you my experience as I saw it. Clearly I was a bit frustrated and disappointed and thus my email. I am not sure if there were any adults working at the store that night but it just seems that putting a business into the hands of teens presents challenges. Clearly you take my complaint seriously there is no question about that. Yes, you do offer a super premium product no debate there. The things that make the difference between a disappointing experience and a great experience amount to small things. For instance, the boy wiping down the tables could be trained to approach customers and ask if they want their table wiped down. I know for a teen that interacting with clients sitting at tables might be intimidating but with training this can be easily overcome. I would have welcomed an offer to wipe down my table as I am sure most other customers would have as well. I understand that you can't possibly wipe down every table after every customer. However, I would think that if you are wiping down tables you may want to make an attempt to wipe them all down. As far as the volume of product goes, I would think that when called on this the easy thing for a crew member to say would have been "oh, let me add a little more to make up for it" rather than "I just over scooped on yours" I don't expect perfection but when you see everyone else getting more product than you, it makes one feel shorted. Teaching crew members how to provide good service and take care of problems (within reason) that come up will have bigger pay offs. I am sure getting my email was not something you enjoyed getting, nor is offering customers free product to make up for it a profitable business model. I think that with a little coaching and crew members that are more aware and involved this store can provide the service and experience people expect. Troy Keith-
Thanks for your response. I understand your answers and my purpose was not to attack you or your company. My only purpose was to share with you my experience as I saw it. Clearly I was a bit frustrated and disappointed and thus my email. I am not sure if there were any adults working at the store that night but it just seems that putting a business into the hands of teens presents challenges. Clearly you take my complaint seriously there is no question about that. Yes, you do offer a super premium product no debate there. The things that make the difference between a disappointing experience and a great experience amount to small things. For instance, the boy wiping down the tables could be trained to approach customers and ask if they want their table wiped down. I know for a teen that interacting with clients sitting at tables might be intimidating but with training this can be easily overcome. I would have welcomed an offer to wipe down my table as I am sure most other customers would have as well. I understand that you can’t possibly wipe down every table after every customer. However, I would think that if you are wiping down tables you may want to make an attempt to wipe them all down. As far as the volume of product goes, I would think that when called on this the easy thing for a crew member to say would have been “oh, let me add a little more to make up for it” rather than “I just over scooped on yours” I don’t expect perfection but when you see everyone else getting more product than you, it makes one feel shorted. Teaching crew members how to provide good service and take care of problems (within reason) that come up will have bigger pay offs. I am sure getting my email was not something you enjoyed getting, nor is offering customers free product to make up for it a profitable business model. I think that with a little coaching and crew members that are more aware and involved this store can provide the service and experience people expect.
Troy

]]> Comment on Cold Stone Creamery Disappoints Yet Again! by admin http://www.harplighthomes.com/2009/06/coldstonecreamery/comment-page-1/#comment-1788 admin Mon, 08 Jun 2009 16:41:57 +0000 http://www.harplighthomes.com/?p=963#comment-1788 (copied and pasted without editing) this is in response to your complaint issued 6/5/09, I apologize for the fact that you do not think you recieved what you paid for,however I will try to explain your issues. first each location is individually owned and as far as the coupins they are issued in publications by corporate, so we do not always have a voice on what coupons they offer. the buy two get one free is one of our best coupons, although everyone cannot use it if they do not choose to buy three ice creams. as far as the coupon you used it was rung up properly on the register. it was for a create, and our signature ice creams are higher priced ( more mix-ins ). the coupon simply gave you a value for the create your own and applied to a signature. as far as the cleanliness of the unit, we have recieved many compliments on the store,we have very busy times and it is not always possible to wipe down each table when someone leaves, as stated a crew member was wiping down tables when possible. as far as the difference in sizes, that unfortunatly happens because we have a system that uses two spades and is not always exact, however per your explination they were both at least what should have been in each container. we offer a super premium product at a reasonable price. we take all complaints seriously and will try to do all we can to make every experience a great one! please bring in this email for TWO FREE LOVE IT SIGNATURE CREATIONS , and hopefully we can make you experience a great one !!!!! SINCERELY, Keith Geminhardt/ owner (copied and pasted without editing)
this is in response to your complaint issued 6/5/09,

I apologize for the fact that you do not think you recieved what you paid for,however I will try to explain your issues. first each location is individually owned and as far as the coupins they are issued in publications by corporate, so we do not always have a voice on what coupons they offer. the buy two get one free is one of our best coupons, although everyone cannot use it if they do not choose to buy three ice creams. as far as the coupon you used it was rung up properly on the register. it was for a create, and our signature ice creams are higher priced ( more mix-ins ). the coupon simply gave you a value for the create your own and applied to a signature. as far as the cleanliness of the unit, we have recieved many compliments on the store,we have very busy times and it is not always possible to wipe down each table when someone leaves, as stated a crew member was wiping down tables when possible. as far as the difference in sizes, that unfortunatly happens because we have a system that uses two spades and is not always exact, however per your explination they were both at least what should have been in each container. we offer a super premium product at a reasonable price. we take all complaints seriously and will try to do all we can to make every experience a great one!

please bring in this email for TWO FREE LOVE IT SIGNATURE CREATIONS , and hopefully we can make you experience a great one !!!!!
SINCERELY,
Keith Geminhardt/ owner

]]> Comment on “Home Sellers Turn to Live-In House Stagers” by admin http://www.harplighthomes.com/2009/05/home-sellers-turn-to-live-in-house-stagers/comment-page-1/#comment-1315 admin Mon, 18 May 2009 17:13:27 +0000 http://www.harplighthomes.com/?p=905#comment-1315 This is pretty progressive. Not sure it would work in the SE Wisconsin real estate market. This is pretty progressive. Not sure it would work in the SE Wisconsin real estate market.

]]> Comment on Pending Home Sales Rise 3.2%, Signaling Market Near Bottom by admin http://www.harplighthomes.com/2009/05/pending-home-sales-rise-32-signaling-market-near-bottom/comment-page-1/#comment-932 admin Mon, 04 May 2009 19:35:12 +0000 http://www.harplighthomes.com/?p=850#comment-932 Someone at cnbc.com did not proof read this article as there is some information that is repeated. Talk about confusing and conflicting information. Last week they said that because of job losses that the housing market was possibly in for another fall. Now with this report they are saying that we may be at the bottom. No one is really willing to stick their neck out and make a prediction as there is so much conflicting information out there. Someone at cnbc.com did not proof read this article as there is some information that is repeated. Talk about confusing and conflicting information. Last week they said that because of job losses that the housing market was possibly in for another fall. Now with this report they are saying that we may be at the bottom. No one is really willing to stick their neck out and make a prediction as there is so much conflicting information out there.

]]> Comment on Single Family Home Sales Statistics for Milwaukee & Waukesha Counties February 2009 by thomas j chiapusio http://www.harplighthomes.com/2009/03/single-family-home-sales-statistics-for-milwaukee-waukesha-counties-february-2009/comment-page-1/#comment-563 thomas j chiapusio Tue, 21 Apr 2009 20:07:01 +0000 http://www.harplighthomes.com/?p=667#comment-563 where do i find sales data (sale vrs listing prices)for hales corners, New berlin, oak creek,etc Thanks Tom where do i find sales data (sale vrs listing prices)for hales corners, New berlin, oak creek,etc
Thanks Tom

]]> Comment on Tighter lending rules trip up homebuyers by admin http://www.harplighthomes.com/2009/04/tighter-lending-rules-trip-up-homebuyers/comment-page-1/#comment-117 admin Mon, 06 Apr 2009 17:27:58 +0000 http://www.harplighthomes.com/?p=712#comment-117 I am posting this article because I have found that the process of getting a loan in today's real estate market is just as this article portrays it. Buyers need to be aware that getting a loan is much more difficult than it was a few years ago and buying a home with no money down does not exist anymore. So while this might be a buyers market a more accurate statement is that this is a well qualified buyers market. I am posting this article because I have found that the process of getting a loan in today’s real estate market is just as this article portrays it. Buyers need to be aware that getting a loan is much more difficult than it was a few years ago and buying a home with no money down does not exist anymore. So while this might be a buyers market a more accurate statement is that this is a well qualified buyers market.

]]> Comment on Tax rankings show burden shifts a bit by Mike Harmon http://www.harplighthomes.com/2009/02/tax-rankings-show-burden-shifts-a-bit/comment-page-1/#comment-31 Mike Harmon Wed, 18 Feb 2009 22:46:05 +0000 http://troy.aronscode.com/?p=411#comment-31 I found your site on Google and read a few of your other entires. Nice Stuff. I'm looking forward to reading more from you. I found your site on Google and read a few of your other entires. Nice Stuff. I’m looking forward to reading more from you.

]]> Comment on About by admin http://www.harplighthomes.com/about-2/comment-page-1/#comment-6 admin Tue, 17 Feb 2009 15:07:01 +0000 http://troy.aronscode.com/?page_id=2#comment-6 Thanks, I hope clients and others in the community get enough out of it to make it worthwhile. Thanks, I hope clients and others in the community get enough out of it to make it worthwhile.

]]> Comment on About by Bill Malkasian http://www.harplighthomes.com/about-2/comment-page-1/#comment-4 Bill Malkasian Tue, 17 Feb 2009 09:57:05 +0000 http://troy.aronscode.com/?page_id=2#comment-4 Very nice informational site Very nice informational site

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